Creating connections

November 2, 2020

For the past 10 weeks I've met with Magnus every other week to talk about design and UX. Magnus' situation isn't that different from what I assume many of your situations may be like; he's the only designer in a fairly large organization. The organization completely agrees and understands the value of focusing on the user... but then life happens. You know the dance - sprint plans, features that need to ship, and, of course, KPI's that need to be met.

What we've worked for the past weeks is to setup up his organization for success by focusing on the user experience. As I've mentioned in previous articles, the user experience is always a joint effort. While you might have a UX designer, a UX lead, or someone else responsible for certain areas, it's impossible to create a great user experience without full team alignment and commitment.

So we've setup a plan to get alignment on what they believe defines a great user experience and what they think is important (and similarly, what's not important). We've designed small exercises that can be done in pairs for basic user research and ways to sketch out possible solutions. This is something that everyone on their team must do - not just designers.

We had our final session this Friday and one of the things Magnus mentioned in his feedback really stuck with me. He said that outside of the help in getting alignment internally, he had really enjoyed just having someone to talk to about these things. While I think this would have been the case in a more normal scenario, I can't help but think that the feeling of "having someone to talk to" is even more important now. Designer or not, this year is different for everyone compared to what most of us ever experienced before.

As Tim Cook recently said:

Work can’t solve for all the things we’re missing right now, but a shared sense of purpose goes a long way. A belief that we can do more together than we can alone, that people of good will, driven by creativity and passion and that certain itch of a big idea, can still do things that help other people in our own small way to teach, to learn, to create, or just to relax at a time like this. Even as the things we make require us to operate at the very cutting edge of technology, in materials, products, and ideas that didn’t exist just a few years ago, this year has forced us to face plainly the things that make us human — disease, resilience, and hope.Tim Cook

Some weeks ago I shared some personal news on Twitter. This year has been challenging on so many levels; COVID, the loss of my long trusted dog, and a divorce. Through all of this, I've been receiving a ton of emotional support from friends and family and it has made me realize how much we need the support of one another.

We spend hours, days, weeks, and months discussing and refining the perfect user experience for an app, yet we're not that great in designing the experiences of our own lives? One thing COVID has proven is that we need our physical connections and the emotional support of one another.

So do me one favor, reach out to someone you haven't talked to in a while and ask them how they're doing. Tell them that you value them. And here's my offer: if you ever want to talk, you can always email me... I will answer.

♥️

It’s honest, authentic, and accessible.

I love sharing my experiences working in design and what’ve I’ve learned along the way. Join a community of thousands of designers, developers, and product professionals by signing up to my newsletter!

Not quite ready to sign up? I totally understand! Why not start by reading some of my past issues?

Great! Just “one more thing”...

You need to confirm your email to confirm your subscription.

  1. March, 2024

  2. February, 2024

  3. January, 2024

  4. December, 2023

  5. November, 2023

  6. October, 2023

  7. September, 2023

  8. August, 2023

  9. July, 2023

  10. June, 2023

  11. May, 2023

  12. April, 2023

  13. March, 2023

  14. January, 2023

  15. December, 2022

  16. November, 2022

  17. September, 2022

  18. August, 2022

  19. July, 2022

  20. June, 2022

  21. May, 2022

  22. April, 2022

  23. January, 2022

  24. December, 2021

  25. November, 2021

  26. October, 2021

  27. September, 2021

  28. August, 2021

  29. July, 2021

  30. June, 2021

  31. May, 2021

  32. April, 2021

  33. March, 2021

  34. January, 2021

  35. November, 2020

  36. October, 2020

  37. September, 2020

  38. August, 2020

  39. June, 2020

  40. May, 2020

  41. April, 2020

  42. March, 2020

  43. February, 2020

  44. January, 2020

  45. December, 2019

  46. November, 2019

  47. October, 2019

  48. September, 2019

  49. August, 2019

  50. July, 2019

  51. June, 2019

  52. May, 2019

  53. April, 2019

  54. March, 2019

  55. February, 2019

  56. January, 2019

  57. December, 2018

  58. November, 2018

  59. October, 2018

  60. September, 2018

  61. August, 2018

  62. July, 2018

  63. June, 2018

  64. May, 2018

  65. April, 2018

  66. March, 2018

  67. February, 2018

  68. January, 2018

  69. December, 2017

  70. November, 2017

  71. October, 2017

  72. September, 2017

  73. August, 2017

  74. July, 2017

  75. June, 2017

  76. May, 2017

  77. April, 2017

  78. March, 2017

  79. February, 2017

  80. January, 2017

  81. December, 2016

  82. November, 2016

  83. October, 2016

  84. September, 2016

  85. August, 2016

  86. July, 2016

  87. June, 2016

  88. May, 2016

  89. April, 2016

  90. March, 2016

  91. February, 2016

  92. January, 2016

  93. December, 2015

  94. November, 2015

  95. October, 2015

  96. September, 2015

  97. August, 2015

  98. July, 2015

  99. June, 2015

  100. May, 2015

  101. April, 2015

  102. November, 2014

  103. April, 2013