Defining the WHAT and WHY of Design Principles
August 5, 2021
One of recurring topics of this blog over the past year has surely been Design Principles. I've helped form Design Principles for the projects I've worked on, I've held classes at Hyper Island on Design Principles (although I kinda pivoted it to Design Process), and I've helped coach other designers on how to form actionable Design Principles. But I never really dove into what they are and why they are important.
Definition
The website Design Principles (touché) clearly states principles as:
Design Principles are a set of considerations that form the basis of any good product.Design Principles
They are immensely valuable when aligning a team on a direction. They help your team with decision making processes. And also provide a few simple principles or constructive questions that guide your team towards making appropriate decisions. Sounds great right?
Principles generally relate to a specific product. So while Google has its own set of universal principles, each product also has its own principles. That makes sense, right? A product like Google Calendar couldn't share the same principles as Google Glass because the products themselves are so different from each other. A great principle for Google Calendar is "More than boxes on a screen" whereas I think a great principle for Glass is "Don't get in the way".
Principles can also be more generic. For instance, Yves Behar created these 10 principles for Design in the age of AI. A great example of a principle for AI is "Good tech and design is discreet", showcasing that while AI gives us great opportunities it doesn't mean we should need to interact with it constantly, but only when necessary.
They can also be descriptive of a process or an area, like Experience Design or Visual Design. A great example of a principle for Experience Design is "Make actions reversible" and "Reduce latency". These clearly are related to the experience a user is having with a product, but wouldn't be applicable to that product's visual design. In fact, perhaps the most famous set of principles are Dieter Rahms Principles of good design.
Just like brand values, mission statements, or vision decks, design principles can be generic and provide little to no actual value. Paypal's design principles used to be; We Craft, We Simplify, We Connect, We Go All In. The description to the last one begins with "We invent, then reinvent. Design, then redesign." Ok...
But used correctly, design principles help you make decisions resulting in a superior experience.
How to validate your principles
The way I prefer to think about principles is how they serve the user first-hand and the business second-hand. An obvious example would be that your first principle is to create an "easy and efficient user experience". This is often something that many digital products would like to do second, right? It turns out the easy way to validate a principle is to think of the opposite. No one wants a user experience that is complex and difficult to navigate, right? But what about the scenarios that might not align with your business goals? If easy to use is a principle, how easy should you make it to cancel your account? To unsubscribe from your newsletter? To navigate the page with a screen reader (or are you saying your principles only apply to some users)?
Amazon famously introduced the one-click checkout. It also turns out that canceling your account is far from one-click. In fact, it's nine clicks and that's assuming you know exactly where to click which is far from obvious.
Another example is AirBnB that has "Conversational" as one of their principles. While this is true for most of their website, if you look at their Privacy Policy you can easily tell that it's just legalese. It's easy to argue that it's written by lawyers and that it has to be a certain way. But if one of your principles is to be Conversational, why not look at what LinkedIn does? On top of every section, they explain the section in plain English. You can have legalese AND still be conversational.
In short, principles can't just be fancy words. They need to guide us. They need to point us in directions that we might not had anticipated heading towards. They need to help us verify our designs and solutions. They need to help us better serve our users AND our companies.
You need to confirm your email to confirm your subscription.
-
March, 2024
-
February, 2024
-
January, 2024
-
December, 2023
-
November, 2023
-
October, 2023
-
September, 2023
-
August, 2023
-
July, 2023
-
June, 2023
-
May, 2023
-
April, 2023
-
March, 2023
-
January, 2023
-
December, 2022
-
November, 2022
-
September, 2022
-
August, 2022
-
July, 2022
-
June, 2022
-
May, 2022
-
April, 2022
-
January, 2022
-
December, 2021
-
November, 2021
-
October, 2021
-
September, 2021
-
August, 2021
-
July, 2021
-
June, 2021
-
May, 2021
-
April, 2021
-
March, 2021
-
January, 2021
-
November, 2020
-
October, 2020
-
September, 2020
-
August, 2020
-
June, 2020
-
May, 2020
-
April, 2020
-
March, 2020
- Regarding Zoom
- Why wireframes are becoming obsolete
- Get static
- Emotions and work - know yourself
- All books are now free
- Wireframes are too concrete
- Stuck at home
- What Great Managers Do
- From Error to Understanding: The Importance of Brand Voice When Things Go Wrong
- Answering your question - How I design
- The Sliding Scale of Giving a Fuck
- Hard startups
-
February, 2020
-
January, 2020
- Debbie Millman - Time Well Spent
- The last tracker was just removed from Basecamp.com
- Fathom Analytics
- Redesign to learn
- How putting a price on speed helped one retailer increase mobile revenue in just 2 months
- Accessibility drives aesthetics
- Smart people use simple words to make others feel smart.
- The great paradox of our time: everything is both better and worse than ever before
-
December, 2019
-
November, 2019
-
October, 2019
-
September, 2019
-
August, 2019
- How we work with microcopy
- Measuring UX with HEART
- Mobile E-Commerce UX: Deemphasize ‘Install App’ Ads or Avoid Them Entirely
- Analytics are reshaping fashion’s old-school instincts
- What to Do When You Feel Uninspired at Work
- Stay in your lane and outlast your competition
- A Mindful Approach to Technology
- “I Just Knew I Was Going to Surpass These Guys I Was Working For”
- People Are Starting to Realize How Voice Assistants Actually Work
- Fast Software, the Best Software
- Data-Driven Design Is Killing Our Instincts
- Freelance and Business And Stuff
- UX can’t be defined by one set of "rules"
-
July, 2019
- 5 Years - 300+ Posts!
- Superhuman and email privacy
- Why Consultants Quit Their Jobs to Go Independent
- Give them candy: small details make all the difference
- Your inbox is spying on you
- On Modus: It’s Time for a Code of Ethics for Designers
- Frank Chimero on causing ’good trouble’ and re-imagining the status quo to combat achievement culture
- Advertising: contextual vs. behavioral and why it matters
-
June, 2019
- Citrix improves UX and cuts costs by 65%
- Delight Comes Last
- Tim Cook’s Stanford Commencement Address
- You care more about your privacy than you think
- The Cost of Lies
- Let’s assemble like the Avengers and... do work
- Big Mood Machine
- Simplicity is a war
- How Notion Is Going After Atlassian and Why It Just Might Win
- Hiring a Management Consultancy for Digital Is a Mistake
- Just write: why Product Designers should write, and how to get started
- Dos and dont’s on designing for accessibility
- I’ve redesigned my website and it looks exactly the same
-
May, 2019
-
April, 2019
- Scapegoating User Experience Design
- Clip sharing with Overcast
- Why don’t we just use Material Design?
- Accenture sued $32m+ over website redesign for Hertz
- Venture capital money kills more businesses than it helps
- Creating a UX Strategy
- The elegance of nothing
- Amazon Workers Are Listening to What You Tell Alexa
- Working as a UX-lead
- Gumroadday: Get my books at -17% discount
-
March, 2019
- Working as a UX designer
- Meet Q: The First Genderless Voice
- It Doesn’t Have to Be Crazy at Work
- How Notion pulled itself back from the brink of failure
- What’s the meaning of work?
- Wireframes are becoming less relevant — and that’s a good thing
- Neurodiversity and the Digital Divide: how our neurological differences shape the way we experience the web
- Accessibility, a powerful design tool
-
February, 2019
-
January, 2019
-
December, 2018
-
November, 2018
-
October, 2018
-
September, 2018
-
August, 2018
- Living among baby robots
- Yuval Noah Harari on what the year 2050 has in store for humankind
- Voice Input’s Effect on Social Norms
- How I kicked my email compulsion
- Facebook's struggle to moderate itself
- The Secret to Ant Efficiency Is Idleness
- Google Employees Are Organizing To Protest the Company’s Secret Search Engine
- Why Small Teams Win
- Back to Work!
- The Bullshit Web
- Nikhil Sonnad on the banal evil of Facebook
-
July, 2018
- Five questions UX employers should be asking
- Just keep at it
- Yes, Alan, There Is An ROI For UX Design
- High Fives, AI, and Connecting the Dots: MailChimp’s VP of Design on What Business can Learn from Design
- Rands Information Practises
- The Race to a Trillion
- What Elon Musk Should Learn From the Thailand Cave Rescue
- Cheap Shower Curtains
- Tech Sector Values are Broken?
-
June, 2018
- Confirmation Bias in Design
- Rise of the machines: has technology evolved beyond our control?
- Good product writing is conversational
- Retail is Not Dying, But it Has to Evolve
- The Netflix Binge Factory
- We are all trapped in the “Feed”
- Stop “feeding” your users
- Turn off your push notifications. All of them.
- From the Drawing Board to the Board Room
- Think inclusively at every step
- No classes, no professors: the alternative to business school
- Designer Ethics & The Moral Implications of our Apps
- Conversion optimization with A/B tests
-
May, 2018
- AI Ethics - A New Skill for UX-Designers
- Netlify now shows your deploy status on its favicon
- Let them eat cake
- Netflix Culture
- Skype
- How do you learn UX?
- The New Google Assistant
- What Happened to Apple’s Whimsy?
- Who would you trust more with your data, Apple or the government?
- Unfoundered
- Microcontent: A Few Small Words Have a Mega Impact on Business
- Twitter logged all user’s passwords in plain text
- Requests for Personal Data From Apple, Google, and Facebook Compared
- What’s in a pattern name
- GDPR is ruining my life
-
April, 2018
- A Modest Guide to Productivity
- Google Debuts a Standalone To-Do App, Google Tasks
- Apple Should Make an Instagram Clone
- Vanity Metrics
- Tech is not Neutral
- Facebook to exclude North American users from some privacy enhancements
- Netflix has to "produce great content, market it well, serve it up beautifully."
- Sen. Blumenthal: “Your business model is to maximize profit over privacy.”
- Productivity
- My #1 Piece of Advice to Freelancers: Lean Into The Moment
- Design Systems: Better UX through Defined Standards
- Tim Cook - We care about the user experience
- Europe’s tough new data-protection law
- The Real Technology Problem
- Why Small Teams Win
- Whose risk?
- Phone Bored
- Karim Rashid
- Creative Class is open
- Dieter Rams
- Being cash-free puts us at risk of attack: Swedes turn against cashlessness
- What’s a ‘User Experience’ Anyways?
-
March, 2018
- Fake News is spam
- Bleeding Out
- How Tech Giants Design For Transgender Users–Or Don’t
- Don't use the F word (freelancer)
- Dropbox
- Conversational Design
- Everyone Is Going Through Something
- It Doesn’t Have to Be Crazy at Work
- Flight Crews Don’t Decide Where To Fly
- New Tools Don’t Always Equal Productivity
- The seat at the table
- Why Can Everyone Spot Fake News But YouTube, Facebook And Google?
- Cuba
- Bye bye Facebook
- Why I hate your fake redesign
- Givenchy
- Diversity in the design industry
- Your competitors don’t matter
- Apple’s "Sound on the Go" Strategy
- The Most Important Design Skill For An AI-Dominated World
- Love letters to trees
- Amazon has a fix for Alexa’s creepy laughs
- You have to make sure that you’re focused on the thing that matters.
- Voice Input is the Next Big Thing - Or is It?
-
February, 2018
- Specialize
- Pricing Philisophy
- AMP for email is a terrible idea
- Is this Finnish school the perfect design?
- The #1 reason Facebook won’t ever change
- A Year of Learning and Leading UX at Google
- C.A.R.E - A simple framework for user onboarding
- Inside Facebook´s Hellish Two Years
- A better user experience...or?
- Personas
- Reflections on working on an iPad
- Everything Easy is Hard Again
- How to succeed at freelancing
- The iPhone X is Apple’s underrated masterpiece
- Make me think
-
January, 2018
-
December, 2017
-
November, 2017
-
October, 2017
-
September, 2017
-
August, 2017
-
July, 2017
-
June, 2017
- The Why before the Why
- No Share Buttons on Mobile Sites
- Groundwork for Creating Great User Experiences
- ARKit
- 4 Reasons Why Your Body Text Should be Bigger
- Now that Apple is talking about AR and VR, should we be too?
- Think like an artist to create better designs
- Investing in businesses and products
- 10 Reasons Why All Designers Should Start Writing More
- Become a better UX-designer with these three words
- Vox Media Accessibility Guidelines
- Writing for UX: some practical tips
-
May, 2017
-
April, 2017
-
March, 2017
-
February, 2017
-
January, 2017
-
December, 2016
-
November, 2016
-
October, 2016
-
September, 2016
-
August, 2016
-
July, 2016
-
June, 2016
-
May, 2016
-
April, 2016
-
March, 2016
-
February, 2016
-
January, 2016
-
December, 2015
-
November, 2015
-
October, 2015
-
September, 2015
-
August, 2015
-
July, 2015
-
June, 2015
-
May, 2015
-
April, 2015
-
November, 2014
-
April, 2013