Scapegoating User Experience Design

It tells the story of hackers compromising Nest Cams in private homes by taking advantage of lax security on the cameras. And it pins the blame for this on technology companies’ focus on reducing “what Silicon Valley calls ‘friction’—anything that can slow down or stand in the way of someone using a product.”Scapegoating User Experience Design

To look at UX as something that simply reduces friction is one way but it’s also a very short-sighted way. UX should be long-term and a great long-term user experience can weigh in the extra seconds it takes to add a layer of security even if it’s slightly inconvenient when setting up. A great UX writer will help you describe for the user why it requires 2FA (or something else) and the user benefits.

We could chalk this up to lazy journalism but in fact the fault lies with us, with designers who have utterly failed at explaining what it is that we do to the world at large. There is little comprehension of what design does or how to define user experience, and what possibilities exist within these broad, amorphous concepts for everyday people. Scapegoating User Experience Design

This is the main reason why I’ve recently decided to describe what a UX designer does, how that role differs from a UX lead and why it pays off to create a UX strategy with your team.

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Books

User Experiences that Matter (2016)
Mastering Freelance (2017)

If You're Getting Started in UX

What's a 'User Experience' Anyways?
How Do You Learn UX?
Working as a UX Designer

Next Steps in UX

Working as a UX Lead
Defining a UX Strategy
Writing as Part of the UX Process

Thought-pieces

AI Ethics - A New Skill for UX-Designers
Designer Ethics & The Moral Implications of our Apps
The Future of the UX-Designer
Voice Input’s Effect on Social Norms

The Work We Do

Chasing Growth
New Tools Don’t Always Equal Productivity
Why Designers Need to Write
The Tools I Use to Run My Business

Featured Writing & Interviews Elsewhere

Q&A With Anton Sten, Author of User Experiences that Matter - Adobe
What the F*#!ck is a UX Designer anyway - Working not Working
It’s Time for a Code of Ethics for Designers - Medium Modus
The Art of Going Freelance - .Net Magazine
It Takes Time - Being Freelance episode 100

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Back to Work!

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2017 review

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What´s Good Design?

Chasing Growth

A Redesign

Is Less More?

Why Simple is Hard

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Trusting Your Gut

Built to last

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UX Design explained

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The Enemy

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Delight Comes Last

The Cost of Lies

Big Mood Machine

Simplicity is a war

The next iPhone

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Everyone should own a dog

Silence is gold

Cameras that understand

Humans, not users

Keeping AI Honest

Right to privacy

The State of UX in 2019

Why scrap scrappy?

Organized for browsing

The iPhone Franchise

Why Small Teams Win

The Bullshit Web

Just keep at it

Let them eat cake

Netflix Culture

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Unfoundered

Tech is not Neutral

Productivity

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Why Small Teams Win

Phone Bored

Karim Rashid

Dieter Rams

Bleeding Out

Fake News is spam

Conversational Design

Dropbox

Bye bye Facebook

Cuba

The seat at the table

Givenchy

Love letters to trees

Pricing Philisophy

Specialize

Personas

Make me think

Hawaii Missile Alert

Why Design Systems fail

What You Build

Checkout for Winners

Living a Testing Culture

Creative Class

How To Predict Your Future

Github

Medium

Design quotes

Enough

Why?

ARKit

Designing for Mobile

Failure, Reflect, Renew

Growth

Working with me

Great user experience

Naming your icons

Conversations

All writing

Who’s listening?

The Enemy

The Hot Potato Process

Leave the Phone at Home

UX of Email Newsletters

Delight Comes Last

The Cost of Lies

Big Mood Machine

Simplicity is a war

The next iPhone

Working as a UX-lead

Leadership or management

Everyone should own a dog

Silence is gold

Cameras that understand

Humans, not users

Keeping AI Honest

Right to privacy

2018 in review

What’s my location?

The State of UX in 2019

Why scrap scrappy?

I’m taking a break

Organized for browsing

Stay humble, stay eager

The iPhone Franchise

Why Small Teams Win

Back to Work!

The Bullshit Web

Just keep at it

Let them eat cake

Netflix Culture

Skype

Unfoundered

Vanity Metrics

Tech is not Neutral

Productivity

Whose risk?

Why Small Teams Win

Phone Bored

Karim Rashid

Dieter Rams

Bleeding Out

Fake News is spam

Conversational Design

Dropbox

Bye bye Facebook

Cuba

The seat at the table

Givenchy

Love letters to trees

Pricing Philisophy

Specialize

Personas

Make me think

The Future of Retail

Hawaii Missile Alert

2017 review

Why Design Systems fail

What You Build

Checkout for Winners

Living a Testing Culture

What do you do?

Creative Class

How To Predict Your Future

Carpe Diem UX-designers

What´s Good Design?

Chasing Growth

Github

Medium

A Redesign

Design quotes

Enough

Why?

ARKit

Designing for Mobile

Is Less More?

Why Simple is Hard

Pricing It Perfectly

Failure, Reflect, Renew

Trusting Your Gut

Built to last

An Eye on the Future

Growth

Working with me

UX Design explained

Great user experience

Naming your icons

Conversations