Design better, not more
April 27, 2020
Nearly three years ago, I wrote about what I envisioned would be the future of the UX-designer. One thing that stuck out to me when I revisited the article was this:
As technology offers us more and more options and possibilities, our work as UX-designers will grow to include even more edge-cases. As our acceptance of friction with these services continues to decrease, our work will increasingly need to include more ‘what if’ scenarios.The future of the UX-designer
I feel that in many cases, we tend to work - even more focused - on one specific scenario. And while being focused and specific like this may serve its purpose, I'm not sure this is the best way to proceed. What I think UX-designers, in general, need to improve on, is to factor in the different scenarios that might occur when a user is engaging with their product. That's NOT the same as producing personas and different use cases! It's about envisioning things that may go wrong. There's so much we should factor in as UX-designers; technology (connection speed, operating system, device), user behavior (stressed, relaxed, nervous), and everything related to accessibility (color blind, screen readers, etc).
In fact, Jennifer Aldrich argues that "we should all move towards thinking of ourselves as “temporarily abled”—to switch our bias from creating a regular experience for an idealized set of abilities, and towards creating an experience that can accommodate the widest possible range of needs (without having to enable “accessibility options”)." And this isn’t just about long-term disabilities - she makes the excellent point that “angry, sobbing, or drunk people may try to use your product” differently.
Better, not more
The other day I was listening to Om Malik talking to Jason Fried talk about how AI has introduced so many new data-sets and it's being used in algorithms like never before. We've all experienced it, whether it's through a simple Google search, Netflix recommendations, Amazon add-ons or Youtube suggestions. It's always the same thing: More, not better. More suggestions, more results, and more recommendations. Not better.
Engagement, not value, drives these platforms.
As a word, engagement is meaningless. It’s a stand-in for any number of measurements collected by the tracking technology embedded into every website, app, and TV. For Google, engagement might mean the number of times an ad is seen. To Instagram, engagement is probably a complex formula comprising likes, comments, and follows. Netflix could count the number of hours the average person spends watching Friends as engagement.
A meaningless word, but a meaningful measurement; engagement drives algorithms. So engagement is closely monitored. Right now, product managers, designers, and engineers are planning, building, and shipping to drive more engagement. Those measurements feed the formulae that guide what shows we watch, what ads we see, and what products we buy.Engagement is an antimetric
If I look ahead to the future and try to think about what I believe is the next step for UX designers (refreshing to think about the future when it's not related to COVID-19...), I think our main priority should be to design better, not more. How do we design services that doesn't offer more, just better. If YouTube offers me options on what to watch next and they offer 100 options, surely one of them will be interesting. However, the truth is that most won't be. So if they offer 10 options, does the same ratio still stand?
Should designers code? (🤣)
It's been a while since we moved on from the discussion whether or not designers should code (spoiler: I don't think it matters - if you can code, great, if not then you're still not a lost case). Going forward I do believe that it's critical that UX designers not just understand how technology works, but also understand how they can best utilize it.
To date, the areas of investment have been primarily on the highly technical side — building better algorithms. The user experience has, for the most part, taken a backseat to the mechanics. The result is that there is a huge opportunity for the design and research communities to create much better user experiences for AI and ML.Design Must Lead the Way on Artificial Intelligence and Machine Learning
It's not just the work that will change over the next years, but how we get there. Most agree that VUI (Voice User Interfaces) will play a large role in our interactions in the future, but have you ever considered how different designing for a voice user interface is from designing for a graphical user interface? Even testing is widely different!
Eventually, we discovered that all the traditional approaches to usability testing that we’d executed for other projects were ill-suited to the unique problems of voice usability. And this was only the beginning of our problems.Usability Testing for Voice Content
It's not just about switching platforms, from desktop to smartphone or even about switching contexts, from fixed to mobile. It's about switching processes and understanding the user's needs far better than what we are today. Think about it... While 100 suggestions might work on YouTube today, when the primary interface is voice you'll get one shot at making the correct suggestion.
You need to confirm your email to confirm your subscription.
-
March, 2024
-
February, 2024
-
January, 2024
-
December, 2023
-
November, 2023
-
October, 2023
-
September, 2023
-
August, 2023
-
July, 2023
-
June, 2023
-
May, 2023
-
April, 2023
-
March, 2023
-
January, 2023
-
December, 2022
-
November, 2022
-
September, 2022
-
August, 2022
-
July, 2022
-
June, 2022
-
May, 2022
-
April, 2022
-
January, 2022
-
December, 2021
-
November, 2021
-
October, 2021
-
September, 2021
-
August, 2021
-
July, 2021
-
June, 2021
-
May, 2021
-
April, 2021
-
March, 2021
-
January, 2021
-
November, 2020
-
October, 2020
-
September, 2020
-
August, 2020
-
June, 2020
-
May, 2020
-
April, 2020
-
March, 2020
- Regarding Zoom
- Why wireframes are becoming obsolete
- Get static
- Emotions and work - know yourself
- All books are now free
- Wireframes are too concrete
- Stuck at home
- What Great Managers Do
- From Error to Understanding: The Importance of Brand Voice When Things Go Wrong
- Answering your question - How I design
- The Sliding Scale of Giving a Fuck
- Hard startups
-
February, 2020
-
January, 2020
- Debbie Millman - Time Well Spent
- The last tracker was just removed from Basecamp.com
- Fathom Analytics
- Redesign to learn
- How putting a price on speed helped one retailer increase mobile revenue in just 2 months
- Accessibility drives aesthetics
- Smart people use simple words to make others feel smart.
- The great paradox of our time: everything is both better and worse than ever before
-
December, 2019
-
November, 2019
-
October, 2019
-
September, 2019
-
August, 2019
- How we work with microcopy
- Measuring UX with HEART
- Mobile E-Commerce UX: Deemphasize ‘Install App’ Ads or Avoid Them Entirely
- Analytics are reshaping fashion’s old-school instincts
- What to Do When You Feel Uninspired at Work
- Stay in your lane and outlast your competition
- A Mindful Approach to Technology
- “I Just Knew I Was Going to Surpass These Guys I Was Working For”
- People Are Starting to Realize How Voice Assistants Actually Work
- Fast Software, the Best Software
- Data-Driven Design Is Killing Our Instincts
- Freelance and Business And Stuff
- UX can’t be defined by one set of "rules"
-
July, 2019
- 5 Years - 300+ Posts!
- Superhuman and email privacy
- Why Consultants Quit Their Jobs to Go Independent
- Give them candy: small details make all the difference
- Your inbox is spying on you
- On Modus: It’s Time for a Code of Ethics for Designers
- Frank Chimero on causing ’good trouble’ and re-imagining the status quo to combat achievement culture
- Advertising: contextual vs. behavioral and why it matters
-
June, 2019
- Citrix improves UX and cuts costs by 65%
- Delight Comes Last
- Tim Cook’s Stanford Commencement Address
- You care more about your privacy than you think
- The Cost of Lies
- Let’s assemble like the Avengers and... do work
- Big Mood Machine
- Simplicity is a war
- How Notion Is Going After Atlassian and Why It Just Might Win
- Hiring a Management Consultancy for Digital Is a Mistake
- Just write: why Product Designers should write, and how to get started
- Dos and dont’s on designing for accessibility
- I’ve redesigned my website and it looks exactly the same
-
May, 2019
-
April, 2019
- Scapegoating User Experience Design
- Clip sharing with Overcast
- Why don’t we just use Material Design?
- Accenture sued $32m+ over website redesign for Hertz
- Venture capital money kills more businesses than it helps
- Creating a UX Strategy
- The elegance of nothing
- Amazon Workers Are Listening to What You Tell Alexa
- Working as a UX-lead
- Gumroadday: Get my books at -17% discount
-
March, 2019
- Working as a UX designer
- Meet Q: The First Genderless Voice
- It Doesn’t Have to Be Crazy at Work
- How Notion pulled itself back from the brink of failure
- What’s the meaning of work?
- Wireframes are becoming less relevant — and that’s a good thing
- Neurodiversity and the Digital Divide: how our neurological differences shape the way we experience the web
- Accessibility, a powerful design tool
-
February, 2019
-
January, 2019
-
December, 2018
-
November, 2018
-
October, 2018
-
September, 2018
-
August, 2018
- Living among baby robots
- Yuval Noah Harari on what the year 2050 has in store for humankind
- Voice Input’s Effect on Social Norms
- How I kicked my email compulsion
- Facebook's struggle to moderate itself
- The Secret to Ant Efficiency Is Idleness
- Google Employees Are Organizing To Protest the Company’s Secret Search Engine
- Why Small Teams Win
- Back to Work!
- The Bullshit Web
- Nikhil Sonnad on the banal evil of Facebook
-
July, 2018
- Five questions UX employers should be asking
- Just keep at it
- Yes, Alan, There Is An ROI For UX Design
- High Fives, AI, and Connecting the Dots: MailChimp’s VP of Design on What Business can Learn from Design
- Rands Information Practises
- The Race to a Trillion
- What Elon Musk Should Learn From the Thailand Cave Rescue
- Cheap Shower Curtains
- Tech Sector Values are Broken?
-
June, 2018
- Confirmation Bias in Design
- Rise of the machines: has technology evolved beyond our control?
- Good product writing is conversational
- Retail is Not Dying, But it Has to Evolve
- The Netflix Binge Factory
- We are all trapped in the “Feed”
- Stop “feeding” your users
- Turn off your push notifications. All of them.
- From the Drawing Board to the Board Room
- Think inclusively at every step
- No classes, no professors: the alternative to business school
- Designer Ethics & The Moral Implications of our Apps
- Conversion optimization with A/B tests
-
May, 2018
- AI Ethics - A New Skill for UX-Designers
- Netlify now shows your deploy status on its favicon
- Let them eat cake
- Netflix Culture
- Skype
- How do you learn UX?
- The New Google Assistant
- What Happened to Apple’s Whimsy?
- Who would you trust more with your data, Apple or the government?
- Unfoundered
- Microcontent: A Few Small Words Have a Mega Impact on Business
- Twitter logged all user’s passwords in plain text
- Requests for Personal Data From Apple, Google, and Facebook Compared
- What’s in a pattern name
- GDPR is ruining my life
-
April, 2018
- A Modest Guide to Productivity
- Google Debuts a Standalone To-Do App, Google Tasks
- Apple Should Make an Instagram Clone
- Vanity Metrics
- Tech is not Neutral
- Facebook to exclude North American users from some privacy enhancements
- Netflix has to "produce great content, market it well, serve it up beautifully."
- Sen. Blumenthal: “Your business model is to maximize profit over privacy.”
- Productivity
- My #1 Piece of Advice to Freelancers: Lean Into The Moment
- Design Systems: Better UX through Defined Standards
- Tim Cook - We care about the user experience
- Europe’s tough new data-protection law
- The Real Technology Problem
- Why Small Teams Win
- Whose risk?
- Phone Bored
- Karim Rashid
- Creative Class is open
- Dieter Rams
- Being cash-free puts us at risk of attack: Swedes turn against cashlessness
- What’s a ‘User Experience’ Anyways?
-
March, 2018
- Fake News is spam
- Bleeding Out
- How Tech Giants Design For Transgender Users–Or Don’t
- Don't use the F word (freelancer)
- Dropbox
- Conversational Design
- Everyone Is Going Through Something
- It Doesn’t Have to Be Crazy at Work
- Flight Crews Don’t Decide Where To Fly
- New Tools Don’t Always Equal Productivity
- The seat at the table
- Why Can Everyone Spot Fake News But YouTube, Facebook And Google?
- Cuba
- Bye bye Facebook
- Why I hate your fake redesign
- Givenchy
- Diversity in the design industry
- Your competitors don’t matter
- Apple’s "Sound on the Go" Strategy
- The Most Important Design Skill For An AI-Dominated World
- Love letters to trees
- Amazon has a fix for Alexa’s creepy laughs
- You have to make sure that you’re focused on the thing that matters.
- Voice Input is the Next Big Thing - Or is It?
-
February, 2018
- Specialize
- Pricing Philisophy
- AMP for email is a terrible idea
- Is this Finnish school the perfect design?
- The #1 reason Facebook won’t ever change
- A Year of Learning and Leading UX at Google
- C.A.R.E - A simple framework for user onboarding
- Inside Facebook´s Hellish Two Years
- A better user experience...or?
- Personas
- Reflections on working on an iPad
- Everything Easy is Hard Again
- How to succeed at freelancing
- The iPhone X is Apple’s underrated masterpiece
- Make me think
-
January, 2018
-
December, 2017
-
November, 2017
-
October, 2017
-
September, 2017
-
August, 2017
-
July, 2017
-
June, 2017
- The Why before the Why
- No Share Buttons on Mobile Sites
- Groundwork for Creating Great User Experiences
- ARKit
- 4 Reasons Why Your Body Text Should be Bigger
- Now that Apple is talking about AR and VR, should we be too?
- Think like an artist to create better designs
- Investing in businesses and products
- 10 Reasons Why All Designers Should Start Writing More
- Become a better UX-designer with these three words
- Vox Media Accessibility Guidelines
- Writing for UX: some practical tips
-
May, 2017
-
April, 2017
-
March, 2017
-
February, 2017
-
January, 2017
-
December, 2016
-
November, 2016
-
October, 2016
-
September, 2016
-
August, 2016
-
July, 2016
-
June, 2016
-
May, 2016
-
April, 2016
-
March, 2016
-
February, 2016
-
January, 2016
-
December, 2015
-
November, 2015
-
October, 2015
-
September, 2015
-
August, 2015
-
July, 2015
-
June, 2015
-
May, 2015
-
April, 2015
-
November, 2014
-
April, 2013